Shipping & Delivery

Effective Date: January 2025

At Komasava Consults Ltd, we are committed to ensuring that products and support reach our clients safely and efficiently. Below is an overview of how we handle deliveries and remote support.

1. Delivery Methods

Physical deliveries within Uganda are arranged through one or more of the following methods, depending on the nature of your order:

• Boda boda (motorcycle courier) — suited for smaller items and urban/peri-urban deliveries
• Bus transport — used for upcountry destinations served by inter-city bus networks
• Courier services — for packaged goods requiring tracked or insured delivery
• Vehicle delivery — arranged for larger consignments or where other methods are impractical

2. Delivery Costs

Delivery charges are determined by a combination of the following factors:

• Product type and fragility
• Quantity and/or weight of the order
• Destination and accessibility of the client's location
• Transport method selected or recommended

Delivery charges are handled separately from product or service costs. Clients will be informed of the applicable transport cost before dispatch and no delivery will proceed without prior agreement on charges.

3. Large Equipment & Bulk Orders

For large equipment, factory systems, and bulk supplies, special transport arrangements are organised based on the client's location and project requirements. These arrangements are discussed and agreed upon individually prior to dispatch.

4. Packaging & Handling

Proper packaging and handling are prioritised for all orders to ensure goods arrive in good condition. Clients are encouraged to inspect deliveries upon receipt and report any damage promptly — please refer to our Refund Policy for the applicable process.

5. Delivery Timelines

Delivery timelines vary depending on the client's location, order size, and transport availability. We do not guarantee specific delivery dates, but we communicate estimated timeframes at the time of order confirmation. Delays caused by third-party carriers, road conditions, or other factors outside our control are not the liability of Komasava Consults Ltd.

6. Digital Delivery & Remote Support

For digital products and remote service delivery, we support clients through the following channels:

• Online consultation — scheduled sessions via agreed communication platforms
• Online training — delivered through our e-learning platform or virtual meeting tools
• Digital manuals and documentation — provided as downloadable files upon purchase or project commencement
• Virtual project guidance — ongoing remote support tied to active consultancy engagements

Digital delivery is typically fulfilled within 1–2 business days of payment confirmation unless otherwise stated at the point of purchase.

7. Contact Us

For delivery-related enquiries or to discuss logistics for a specific order, please get in touch with us directly.